Customer Service Assistant Internship

Industry: Manufacturing

Role: Customer service

Our client, a Leading Chemical and Hygiene Solutions Provider, is looking to recruit and fill a Position of Customer Service Assistant.

Key Role

We are seeking a motivated and detail-oriented intern who will Accurately & effectively Support Export Logistics Process.

Duties and Responsibilities

• Prepare the proforma Invoices and send to customers.
• Raising commercial invoices & packing lists and share with the customs agent for processing the export documents.
• Follow up on customs duties and taxes for export/import to E.A branches.
• Order entry & Invoicing in the ERP
• Raising Insurance Cover for export shipments & share with the insurance broker.
• Liaising with contracted transporters on positioning of the export trucks once the goods are ready for dispatch.
• Ensure all export shipments are loaded as per the documents in full.
• Liaise with the Warehouse on any outstanding deliveries or delays during loading and advise the customers on the expected time of delivery.
• Follow up with supply chain on Not In Stock products and give feedback to the team when it will be availed.
• Follow & track back orders for the short-shipped products and update on any pending issues for invoicing.
• Credit Note requisition & follow up.
• Raising FOC/FOL invoices for export requests
• To perform any other duties that may be assigned by the Company from time to time.

General skills and competency

• Strong organizational and documentation skills.
• Willingness to learn and take initiative.
• Detail-oriented and reliable.
• Professional conduct and respect for confidentiality.

Qualifications and Experience

• Degree/Diploma in BCom, Business management/Supply Chain, procurement, Customer service.
• Computer knowledge skills necessary /knowledge of ERP.
• Experience: Minimum 1-2 years in a similar position.

Experience:

• Recent graduate or final-year student eligible for industrial attachment.
• Strong interest in EHS compliance, sustainability, or regulatory affairs.
• Proficient in Microsoft Office (especially Word and Excel).

Language

• Must be able to communicate in both English and Swahili.