Internship: IT, Software Maintenance, Website, Document Design, and Cloud Services Support

INTERNSHIP OPPORTUNITY IN IT, SOFTWARE MAINTENANCE, WEBSITES MANAGEMENT, DOCUMENT DESIGN, AND CLOUD SERVICES SUPPORT AT BIOVISION AFRICA TRUST

1. Introduction

Biovision Africa Trust (BvAT) seeks to recruit an intern to provide technical support in IT systems, Microsoft 365, Azure and cloud optimization, email and account management, website development and maintenance ( including updates), `and document design and layout within the organization.

BvAT is a not-for-profit organization established in Kenya in 2009 by the Biovision Foundation for ecological development in Switzerland and based in the International Centre of Insect Physiology and Ecology (icipe) in Nairobi.

The overall goal of the Trust is to sustainably improve the lives of the people in Africa while conserving the environment as the basis for all life. BvAT focuses on facilitating the adoption of agroecology practices among smallholder farmers. The organization collaborates with governments, research institutions, and various stakeholders at sub-national, national, regional, and continental levels-. BvAT runs various programmes including the Farmer Communication Programme, the African Union Ecological Organic Agriculture (EOA) Initiative, the Knowledge Hub for organic agriculture and agroecology in Eastern Africa (KHEA) – part of the Knowledge Centre for Organic Agriculture and Agroecology for Africa (KCOA), the Agroecology Promotion Programme (APP) and several projects in ecological development.

BvAT is committed to leveraging digital tools to enhance organizational efficiency, data accessibility and management, and communication. As the organization continues to adopt cloud-based platforms and improve its digital presence, there is a need for an intern to provide technical support in software maintenance, cloud services, website management, and content design.

2. Objective of the Internship

Under the Agroecology Promotion Programme in Africa ( APP) and Porticus Project in Kenya, the intern will provide technical support in IT systems, Microsoft 365, Azure and cloud optimization, email and account management, website maintenance and updates, and document/visual design within the organization.

3. Scope of Work / Responsibilities

Under the guidance of the Head of Programmes ( EOA & KCOA) , the intern will support the following areas:

a) Software and IT Support

• Assist with software installation, updating, and troubleshooting to resolve technical problems promptly to minimize any downtime.
• Support staff in resolving common IT issues (hardware/software)
• Document software assets and monitor license compliance
• Assist in developing IT support materials such as user guides

b) Cloud-Based Services Management

• Support administration of cloud platforms (e.g., Google Workspace, Microsoft 365, Dropbox, SharePoint)
• Help with account setup, access control, and permissions management
• Organize and maintain shared drives, backups, and cloud folders
• Troubleshoot syncing or access issues across cloud platforms
• Assist with training staff on basic cloud tools use

c) Website and Digital Content

• Assit in the development and maintenance including revisions of basic projects and events websites e.g conference websites, project websites
• Support in minor website troubleshooting and CMS updates (e.g., WordPress)
• Ensure website content is up-to-date, well-organized, and aligned with branding
• Monitor and analyze and basic website analytics to determine website performance

d) Document and Design Support

• Design and format documents, reports, and presentations
• Create simple graphics and layouts for flyers, posters, and social media using tools like Canva or Adobe Illustrator
• Maintain brand consistency in all visual materials using the organisational and project branding manuals

e) System Maintenance

• Assist in the maintenance and monitoring of computer systems, networks, and applications to ensure optimal performance.
• Perform regular system updates and backups to safeguard data integrity and security.

f) Administrative and Technical Tasks

• Support online meetings/webinars (setup, tech check, recordings)
• Organize digital files and ensure data is properly archived
• Provide technical support during trainings or workshops
• Provide training and support to staff on the use of hardware, software, and IT systems

4. Duration and Location

• Duration: 12 months (renewable based on performance and organizational needs)
• Location: [Physical location at Biovision Africa Trust offices located at ICIPE Duduville Campus, Kasarani, Nairobi Kenya]

5. Reporting Line

The intern will report to the Head of Programmes ( EOA and KCOA), and collaborate with the Communications and Fundraising Team and other departments.

6. Required Qualifications and Skills

• Recently completed a degree in IT, Computer Science, Information Systems, or a related field
• Familiarity with cloud-based tools (e.g., Google Workspace, OneDrive, SharePoint, Dropbox)
• Basic knowledge of website CMS (WordPress preferred)
• Proficiency in MS Office and document formatting
• Basic graphic design skills (e.g., Canva, Adobe Suite)
• Strong communication, troubleshooting, and teamwork skills

7. Learning Opportunities

The intern will:

• Gain experience in managing software and cloud services in a professional setting
• Learn about cloud storage administration and collaborative tools
• Develop skills in digital communication and document design
• Engage in cross-functional technical support work