IT Internship Program 2025

About the Firm

CrossBoundary Group is a mission-driven investment and advisory firm that unlocks the power of capital for sustainable growth and strong returns in underserved markets. CrossBoundary Advisory has advised on over US$700 million of closed transactions in underserved markets across a broad range of impactful sectors, including agriculture, health, education, manufacturing, ICT, infrastructure, and clean power. Our investment platforms, CrossBoundary Energy, CrossBoundary Access, and CrossBoundary Real Estate, directly finance projects to bring cheaper, cleaner, and more reliable electricity, as well as education infrastructure, to developing countries. Anchoring the Group’s work in the renewable energy sector, CrossBoundary Energy is currently active in more than 10 African countries and has a portfolio of over US$100 million of renewable energy projects for commercial and industrial clients across the continent. CrossBoundary Access uses blended finance and an innovative project financing structure to unlock capital for mini-grids with a mission to bring electricity for the first time to more than 170,000 people. Learn more at www.crossboundary.com

Why join us?

CrossBoundary is a unique group of people genuinely excited by the opportunity to make a difference in some of the world’s most challenging and exciting renewable energy markets, driven by a mission to unlock capital for sustainable growth and strong returns in underserved regions. Team members come from diverse backgrounds but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.

What you will do

We are looking for a proactive and detail-oriented IT Operations Intern to join our IT team. This internship provides hands-on experience supporting daily IT operations, assisting in troubleshooting technical issues, and playing a key role in onboarding new employees. It’s an ideal opportunity for someone eager to gain real-world IT experience in a collaborative, fast-paced environment.

Responsibilities

• Assist with the setup, configuration, and deployment of business devices and applications
• Provide first-level end-user support on hardware and application-related queries
• Support the onboarding, cross-boarding and offboarding processes by managing user accounts.
• Support the IT team in maintaining an up-to-date inventory of hardware, software and contracts.
• Coordinate the shipment and delivery of business devices across 27+ countries where CrossBoundary operates.
• Assist the IT team on major projects such as new system rollouts, device refreshes, and infrastructure upgrades.

Who You Are

• You are a self-starter who is passionate about creating lasting change within emerging markets
• Enthusiastic about working in sometimes challenging environments
• High tolerance for ambiguity and an ability to operate effectively in a changing context
• Strong written and verbal communication skills; ability to communicate clearly and effectively with diverse audiences
• Ability to build strong relationships with partners and colleagues in challenging environments

Preferred Skills (Not Mandatory)

• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with IT service desk or ticketing tools (e.g., ServiceNow, Jira, Freshdesk).
• Basic knowledge of onboarding processes and tools such as EntraID or Intune.

What You’ll Gain

• Practical IT operations and service management experience.
• Exposure to professional onboarding and hardware provisioning processes.
• Opportunity to work with enterprise technologies and tools.
• Mentorship and guidance from experienced IT professionals.
• A chance to contribute meaningfully to key IT projects.

Location 
Candidates will join our team in Nairobi, Kenya