Direct Sales Representative

About Umba

Umba is a Pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expandingcustomerbase.

Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.

Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with average monthly growth rate of 19% and 6x revenue growth in 2024.

Job Summary

The direct sales representative actively interacts with prospective clients to market and sell a range of financial products. This will be achieved by planning, developing, implementing and analyzing sales plans to meet Bank sales objectives.

Responsibilities

1. Meeting Sales Targets: Working towards and achieving set sales goals, revenue targets, and other performance metrics within specified timeframes. (Daily, Weekly and Monthly)
2. Customer Engagement: Interacting directly with potential clients to understand their financial needs and objectives.
3. Lead Generation: Actively seeking and identifying new leads to expand the customer base.
4. Reporting: Preparing regular sales activity and performance reports as required.
5. Sales Negotiation: Negotiating terms and conditions, interest rates, and other relevant terms to successfully close financial deals.
6. Compliance: Obtain all customer information, documents required to open an account and ensure KYC/AML compliance as per the Bank policy, ensuring adherence to regulatory requirements and compliance standards in all sales activities.
7. Relationship Building: Establishing and maintaining strong relationships with clients to foster trust, encourage repeat business, and enhance customer loyalty.
8. Customer Service: Providing excellent post-sales support and addressing customer inquiries or concerns related to banking products and services.

Requirements:

• Hold a Certificate/diploma from a recognized university in any field.
• Exhibit excellent communication, presentation, and customer service abilities.
• Experience working in a similar role with a credit lender/provider is Desirable.
• Demonstrate precision, attention to detail, and a cooperative, assertive nature, capable of working independently and providing effective solutions.
• Exhibit responsibility, reliability and skills to identify opportunities promptly.
• Be results-oriented and self-driven, with a proven track record of performance.