Digital Transformation Assistant

Kenya Red Cross Society is a leading humanitarian organization sustainably promoting the wellbeing, health and resilience of communities in Kenya.

Department: Digital Transformation

Reports to: Digital Transformation Manager

Location: Kenya Red Cross HQ, Nairobi

Job Summary

The Digital Transformation Assistant will provide technical, administrative, and operational support to the Digital Transformation Department. This role will assist the Digital Transformation Manager in implementing digital transformation projects, maintaining information systems, supporting knowledge management, and ensuring seamless digital adoption across the Kenya Red Cross Society (KRCS). The Digital Transformation Assistant will work closely with both internal and external stakeholders to facilitate the smooth implementation of digital initiatives.

Key Roles and Responsibilities

1. Digital Transformation Support
   • Assist in the implementation of digital transformation initiatives, ensuring alignment with KRCS’s mission and strategic goals.
   • Support the adoption and integration of digital tools, including CRM, ERP (Frappe Framework/ ERP Next), and cloud-based solutions.
   • Development of custom scripts and application using Python and JavaScript
   • Keep apprised on emerging digital technologies and trends to inform decision-making.
   • Track and document the impact and progress of digital transformation projects.
2. Information and Knowledge Management
   • Support digital knowledge management initiatives, ensuring accessibility to information assets and research outputs.
   • Assist in the maintenance and management of digital databases, dashboards, and project documentation.
   • Help develop and update training materials, guides, and digital literacy resources.
   • Ensure efficient document archiving and retrieval, promoting best practices in information governance.
   • Work closely with the Digital Transformation Manager to enhance user experience and functionality of KRCS’s web platforms.
3. Technical and Training Support
   • Assist in troubleshooting minor technical issues related to digital platforms and applications.
   • Provide first-level support to staff and volunteers utilizing digital tools.
   • Support the execution of digital literacy and capacity-building programs across KRCS.

Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, Information Management, Digital Communication, or a related field.
• 1-3 years of experience in digital transformation support, information management, or IT administration.
• Software Development and Digital Product Management experience
• Familiarity with digital tools, including CRM, ERP, cloud solutions, and data visualization platforms.
• Knowledge in programming Languages using Python and JavaScript (required)
• Knowledge in Frappe Framework/ ERP Next development is an added advantage

Desired Competencies  

• Strong data management and analytical skills.
• Proficiency in digital collaboration tools (SharePoint, Git and GitHub, Slack etc)
• Basic IT troubleshooting skills.
• Strong organizational and multitasking abilities.
• Excellent communication and stakeholder engagement skills.
• Ability to work in a fast-paced humanitarian environment.