Customer Service Assistant

The Technical University of Mombasa (TUM) is a fully-fledged Public University in Kenya situated in Mombasa County with a student population of 19,930 and staff complement of 597. The University aspires to increase its academic programmes, students’ enrollment and human resource capacity in order to realize its strategic vision of being a University of Global Excellence in Advancing Knowledge Science and Technology.

The University is seeking suitable qualified candidates to fill the below vacant positions:

CORPORATE COMMUNICATIONS OFFICE

Position: Customer Care Assistant (Sign Language Interpreter)  – (Permanent & Pensionable Terms)

Campus : MAIN CAMPUS

Grade: 4N

Division: Administrative

Department: Corporates Communications

Vacant Post: 1

Reporting To: Senior Corporate Communications Officer

Professional Requirements

1. Must possess a Certificate of Secondary Education.
2. Must possess Certificate in Kenyan Sign Language (KSL) or its equivalent from a recognized Institution.
3. Must provide evidence of computer literacy

 Duties and Responsibilities

1. Making and receiving phone calls on behalf of University
2. Directing phone calls to the appropriate destinations
3. Reporting any switchboard and telephone extensions faults to the concerned office
4. Receiving & directing visitors to their desired destinations
5. Answering customers’ enquiries
6. Manning visitors book
7. Recording all customer complaints and forward term to the appropriate office
8. Intercom voicing
9. Perform any other duties and responsibilities as may be assigned from time to time

REMUNERATION

The following Public University Salaries and House Allowance Structures shall apply: