Loan Recovery Officer Intern

Ignite Energy Access, a prominent Abu Dhabi-based leader in distributed renewable energy, seeks a Loan Recovery Officer Intern in the Customer Finance department and reporting to the Collections Manager. This intern will play a crucial role in receivables risk management, focusing on portfolio management and crucial loan workouts. Responsibilities will center on proactive client engagement, including calling customers in early repayment delinquency, negotiating rescheduling solutions, ensuring proper documentation of loan cases, and educating customers on the impact of non-repayment, all while demonstrating a commitment to Ignite Power’s goal of plugging in the world.

About Ignite Energy Access

Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Now operating across 12 countries and serving over 15million people. Through innovative technology, scalable business models, and impact-driven financing, Ignite Power is transforming lives, fostering economic growth, and driving the continent’s clean energy transition

Department: Customer Finance

Reporting Line: Collections Manager

Job Grade: HAY 09-B5

Job Purpose/Mission

The Loan Recovery Officer Intern will assist in receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.

Responsibilities

• Customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge and skills

Experience:

• Previous experience in loan recovery preferably in a call center setting will be an added advantage.
• Experience in customer relationship management
• Team player
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for Mysol and its mission to plug in the world

Qualifications:

Holder of bachelor’s degree in business administration or any other related field

Language(s): 

• English
• Kiswahili

Technology:

Experience in technology required for the role