Graduate Trainee – Customer Engagement

Pawa IT Solutions, a a full Cloud solutions provider, are hiring a Customer Engagement – Graduate Trainee in Nairobi.

Key Responsibilities:

1. Lead Generation & Qualification:

• • Assist in identifying potential leads through online research, email outreach, social media and referrals.
  • Support preliminary lead qualification under the guidance of the Customer Engagement Specialist.
  • Conduct basic research on prospective clients’ business needs, industry trends and potential challenges.

2. Sales Process & Client Interaction:

• • Assist in outreach efforts, including drafting emails, scheduling follow-ups and setting meetings.
  • Support preparation of sales materials, product demos and client presentations.
  • Engage professionally with clients to address simple inquiries and route complex questions to the appropriate team members.

3. Product Knowledge & Market Awareness:

• • Learn and maintain foundational knowledge of Pawa IT’s cloud solutions portfolio.
  • Stay informed about trends in cloud computing, digital transformation, and industry shifts.
  • Share insights with the Customer Engagement team on customer needs and market observations.

4. Collaboration & Reporting:

• • Support maintenance of CRM systems by updating lead and pipeline information.
  • Collaborate closely with the Customer Engagement Specialist on ongoing projects and client engagements.
  • Participate in team meetings, training sessions and knowledge-building activities to improve skills continuously.

Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Technology or a related field.
• Strong interest in cloud technology, digital transformation and customer engagement.
• Excellent verbal and written communication skills.
• Basic understanding of sales processes or a strong willingness to learn.
• Ability to work collaboratively in a team setting and adapt to a fast-paced environment.
• Familiarity with Google Workspace (Gmail, Docs, Sheets, etc.)
• Exposure to CRM tools (e.g., HubSpot, Salesforce) is an added advantage.
• Interest in Device Management tools (e.g., Iru) is a plus.
• Fluency in English (written and spoken) is required.

Skills:

• Sales Acumen(Foundational)
• Lead Generation
• Client Relationship Support
• Product Knowledge (Cloud Solutions – Beginner Level)
• Communication Skills (Verbal & Written)
• Presentation Support
• Problem Solving
• Teamwork & Collaboration
• CRM Familiarity
• Market Research & Awareness

Benefits

• Monthly stipend (statutory contributions – SHA, NSSF and PAYE will be deducted)
• Free lunch
• A structured learning and mentorship program
• A supportive and collaborative work environment.
• Career growth opportunities within the Commercial department.