IT Administrator

HealthX Africa is an early-stage healthtech startup building modern telemedicine and digital pharmacy solutions for Africa. We’re seeking an IT Administrator to support and maintain the systems that power our patient care, clinics, and internal teams.

This role is ideal for a hands-on problem solver who understands systems end-to-end and enjoys fast-paced, meaningful work.

ROLE: IT Administrator

QUALIFICATIONS;

• 2–4 years in IT support, systems admin, or technical operations.
• Experience with Windows/Linux, virtualization, and cloud platforms (Azure/AWS/GCP).
• Working knowledge of Microsoft 365, Azure AD, Intune.
• Familiarity with PBX/VoIP systems and cloud-hosted apps.
• Strong troubleshooting skills across devices, networks, and applications.
• Proactive thinker with strong ownership and systems-level understanding.
• Diploma/degree in IT, Computer Science, Networking, or equivalent practical experience.

  GOOD TO HAVE SKILLS;

• Experience supporting digital health, telemedicine, or clinical systems.
• Certifications like CompTIA Network+, CCNA, or Azure Fundamentals.

KEY RESPONSIBILITIES;

• Provide 1st-line IT support across all departments using our helpdesk system.
• Maintain network stability for clinics, HQ, and remote teams (Wi-Fi, VPNs, failover).
• Troubleshoot VoIP/PBX, telehealth platforms, video consult tools, and hardware/software issues.
• Support new clinic setups, expansions, and virtual clinic deployments.
• Manage accounts, permissions, and compliance in Microsoft 365, Azure AD, and Intune.
• Enforce cybersecurity best practices (MFA, endpoint protection, identity management).
• Maintain access logs, device inventories, and IT documentation.
• Set up and support clinic devices (laptops, routers, medical devices, digital pharmacy tools).
• Resolve EMR, telehealth, and digital pharmacy system issues.
• Ensure systems remain updated, secure, and compliant.
• Provide feedback to engineering and assist in testing new features.

WHAT WORKING AT HEALTHX OFFERS;

• Competitive compensation and benefits.
• Mentorship from experienced telehealth leaders.
• Opportunities to grow and build new skills.
• Flexibility to work in a way that supports your strengths.
• Purpose-driven work that genuinely impacts lives.