ICT Graduate Trainee

Join Dimkes Sacco’s fast‑growing ICT team as an ICT trainee in Kiambu, Kenya, where you’ll report to the Head of ICT and Innovation and gain hands‑on experience supporting end‑users across a two‑year contract. You’ll provide first‑ and second‑line troubleshooting, monitor networks and servers, assist with system upgrades, manage assets, and help enforce security policies—all under close supervision. This entry‑level role is perfect for fresh graduates in ICT, Computer Science or related fields who are eager to develop technical expertise, contribute to ISO and audit readiness, and grow through mentorship and structured training. Apply now and start building your ICT career today.

Reports to: Head of ICT and Innovation.
Employment terms: 2 years contract.

Key Responsibilities:

• Provide first-line and second-line ICT support to staff and users under supervision.
• Assist in monitoring performance and availability of networks, servers, databases, and applications.
• Support installation, configuration, patching, and upgrading of ICT systems and end-user devices.
• Assist in workstation setup, system access provisioning, and basic network administration.
• Support ICT asset management, inventory updates, and documentation.
• Participate in routine system maintenance, backups, and health checks.
• Assist in enforcing ICT security policies, procedures, and access controls.
• Support user account management, password controls, and access reviews under supervision.
• Assist in monitoring security events, antivirus updates, and system patch compliance.
• Support backup verification, log reviews, and basic incident documentation.
• Comply with data protection, confidentiality, and acceptable use requirements.
• Participate in structured ICT training, mentorship, and skills development programs.
• Assist in documentation of procedures, user guides, and operational manuals.
• Support ICT audits, SASRA inspections, and ISO evidence preparation.
• Participate in ICT improvement initiatives, automation tasks, and research.
• Provide basic user training and awareness on approved ICT systems.

Requirements

Academic:
Bachelor’s degree (completed or recently completed) in ICT, Computer Science, Information Systems, Software Engineering, or a related discipline from a recognized institution.

Desired Work Experience:
Fresh graduate from university.

Attributes:

• Strong analytical and problem-solving skills.
• Excellent teamwork and interpersonal skills.
• Excellent Communication skills.
• Detail oriented.