IT Intern

CARE Kenya seeks to recruit an IT Intern who will provide first-line IT support to CARE Kenya staff while gaining hands-on experience in enterprise IT operations. The role supports the day-to-day functioning of IT services at the Country Office, including maintenance of IT equipment, support for Microsoft 365 applications, management of IT assets, and assistance with digital platforms such as WordPress and SharePoint. The position offers a valuable learning opportunity within a professional humanitarian organization.

Job Title IT Intern
Department/Project Information Technology
Supervisor IT Coordinator

About CARE

CARE is an international NGO with local staff and community partners in 100 countries. We create local solutions to poverty and inequality, and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from disaster response to food and nutrition to education and work for women and girls to healthy mothers and children. CARE puts women and girls at the center of everything we do because when they have equal access to resources, they lift their families and communities out of poverty. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 75 years, since World War II. It started with the world’s first CARE Package of food for the post-war hunger in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it and our core values: TRANSFORMATION, INTEGRITY, DIVERSITY, EQUALITY, and EXCELLENCE then you are welcome to join us.

JOB SUMMARY

The IT Intern will provide first-line IT support to CARE Kenya staff while gaining hands-on experience in enterprise IT operations. The role supports the day-to-day functioning of IT services at the Country Office, including maintenance of IT equipment, support for Microsoft 365 applications, management of IT assets, and assistance with digital platforms such as WordPress and SharePoint. The position offers a valuable learning opportunity within a professional humanitarian organization.

Key Responsibilities

1. IT Support & Office Operations-20%

• Provide first-line IT support to staff, including troubleshooting hardware, software, and basic network issues.
• Assist with installation, configuration, and maintenance of laptops, printers, copiers, and other IT equipment.
• Support routine preventive maintenance of IT equipment at the Country Office.
• Escalate complex technical issues to the IT Coordinator when required.
• Support IT setup for meetings, trainings, and office activities as needed.

2. IT Asset Management-20%

• Assist in updating and maintaining the Country Office IT Asset Register, ensuring accurate records of all IT equipment.
• Support tagging, tracking, and recording of asset allocation, movement, condition, and disposal.
• Participate in periodic IT asset verification and audits in line with CARE Kenya policies.
• Ensure IT asset documentation is accurate, complete, and properly filed.

3. Microsoft 365 & User Support-20%

• Provide user support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Assist with basic user account support, access permissions, and troubleshooting within the 365 environment.
• Support staff in the effective use of collaboration and digital productivity tools.

4. Web & Digital Platforms Support-20%

• Upload, update, and manage content on the CARE Kenya website developed using WordPress, in line with branding and communication guidelines.
• Support uploading, organizing, and maintaining documents and content on CARE Kenya SharePoint.
• Assist with content formatting, accuracy checks, and version control on digital platforms.

5. Documentation, Compliance & Learning-10%

• Assist in documenting IT procedures, user guides, and frequently asked questions (FAQs).
• Support compliance with CARE Kenya IT policies, data protection, and information security standards.
• Maintain basic records of IT issues, resolutions, and support requests.
• Participate in IT projects, system improvements, and learning activities as assigned.

6. Other Duties -10%

• Provide general administrative and technical support to the IT unit.
• Perform any other IT-related duties assigned by the supervisor in line with the role.

Qualifications

• Bachelor’s degree (completed) in Information Technology, Computer Science, Information Systems, or a related field.
• Basic knowledge of computer hardware, software, and networking concepts.
• Familiarity with Microsoft 365 applications.
• Basic understanding of WordPress and SharePoint, or willingness to learn.

Required Skills and Core Competencies

• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to learn quickly and work with minimal supervision.
• Strong organizational and time management skills.
• Attention to detail, particularly in documentation and asset management.
• Customer-service oriented with a team-player attitude.

Desirable Attributes

• Prior internship or hands-on experience in IT support is an added advantage.
• Interest in web content management and digital collaboration platforms.
• Ability to work effectively in a multicultural, mission-driven environment.

Core Values

The IT Intern is expected to uphold CARE’s core values of Respect, Integrity, Commitment, and Excellence, and demonstrate sensitivity to gender equality, diversity, and inclusion.

CONTACTS/KEY RELATIONSHIPS

This role is expected to establish and maintain open, professional, and cordial relations with COs’ internal and external customers. These include and not limited to.

Internal
Other Country Office teams; Program teams including global colleagues, Finance and Program support teams

External
Government agencies, peer organizations, Consortium members