Front Office Assistant

At AAR Hospital, excellence in care is supported by excellence in operations. We are currently hiring for Front Office Assistant

Location: Onsite (AAR Hospital, Kiambu Road)
Division: Finance
Department: Treasury
Reports to: Revenue Accountant
Reporting into this Role: None

This role is central to strengthening our billing processes and improving turnaround times (TATs) at our billing points. We are looking for a detail-oriented, efficient, and customer-focused professional who understands that seamless administrative processes are a critical part of patient experience and patient-centred care.

Job Purpose:

Responsible for ensuring smooth flow of patient journey from admission to discharge.

Duties and Responsibilities

• Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.
• Liaise with companies who have direct accounts with the Hospital.
• Admitting, discharging and transferring both cash paying and credit patients.
• Ensuring all admissions are done correctly by properly coding to the relevant company.
• Make arrangements for transfer of patients with financial problems.
• Monitoring of inpatient bills and advising insurance/other corporates when limits are reached.
• Ensure all patients files are kept safely
• Ensure that doctors bills are attached to the relevant patients files
• Produce admissions and discharges report.
• Ensure claim forms and preauthorization letters have been attached to the relevant files in the wards.
• Follow up on doctors and patients to ensure they have filled and signed the claim forms and preauthorization forms.
• Ensure doctors and patients have all the relevant SHA forms and that they have filled and signed them properly.

Qualifications

1. Education

• Bachelor’s degree in a business-related field
• Professional minimum qualifications, Such as CPA foundation level(part one), ACCA II,CCP II
• Computer literate.

2. Job Experience

• Minimum 2-year work experience in service industry.

Key Competencies – Skills/ Knowledge/ Aptitude

• Excellent Communication skills
• Exceptional customer service.
• Self-motivated and ability to work under pressure.
• Produce quality work, with accuracy and efficiency.