Receptionist

Join KEMRI as a Receptionist and be the friendly face of groundbreaking health research! Manage front desk operations, support clinical teams, and directly impact participant experience. Your diploma in Front Office or equivalent, coupled with excellent communication skills, makes you an ideal candidate. Play a vital role in advancing healthcare in Kenya. Apply now and make a difference!

The Kenya Medical Research Institute (KEMRI) is a state corporation established through the Science and Technology (Amendment) Act of 1979, which has since been amended to Science, Technology and Innovation Act 2013 as the national body responsible for carrying out health research in Kenya.

Receptionist

Report to Retention Officer

Key responsibilities

• Greet and assist participants, visitors, and staff in a friendly and professional manner.
• Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
• Register study participants and update existing participants’ records accurately.
• Coordinate with clinical and research teams to ensure smooth clinic operations.
• Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
• Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.
• Support the research team by assisting with study-related administrative tasks as needed.

Vacancy Requirements:

• Diploma in Front Office or equivalent (required)
• Additional certification in office administration or related field (preferred) – Added Advantage
• Experience working with electronic medical records (EMR) or scheduling systems is an added advantage – Added Advantage
• Excellent communication, interpersonal skills and Strong organizational and multitasking abilities
• Computer literate
• Ability to maintain confidentiality and handle sensitive information
• Basic knowledge of HIV prevention, including oral PrEP, is an added advantage – Added Advantage
• Friendly, empathetic, and patient-centered approach
• Ability to work in a fast-paced, research-focused environment
• Strong attention to detail and problem-solving skills