Operations Officer

Choice Bank is looking for a dynamic Operations Officer to join our growing team. If you are passionate about banking operations, accuracy, and delivering operational excellence, this is your opportunity to make an impact.

Department: Operations
Branch: Nairobi
Reporting to: Head of Operations

The Operations Officer is responsible for processing, verifying, authorizing, and reconciling financial transactions in accordance with the bank’s operational procedures, regulatory requirements, and service level agreements. The role ensures operational accuracy, mitigates transaction risk, supports internal stakeholders, and maintains integrity and efficiency of the bank’s payment and settlement processes.

Key Responsibilities

1. Ensure all transactions comply with internal policies, regulatory requirements, ensure completeness and accuracy of supporting documentation prior to processing.
2. Operational Controls and Risk Management by ensuring compliance with CBK regulations, AML and internal operational procedures and controls.
3. Identify, escalate, and report suspicious or unusual transactions and maintain proper audit trails and documentation for all processed transactions.
4. Supports internal and external audits by providing requested documentation, explanations, and evidence of compliance with operational procedures.
5. Contributes to continuous improvement within the operations function by identifying process inefficiencies, recommending improvements, and supporting implementation of enhanced operational controls and system enhancements.
6. Ensuring timely and accurate resolution of transaction-related customer queries to support a positive customer experience by investigates issues such as delayed, failed, or rejected transactions and works closely with internal teams to ensure prompt resolution within established service level agreements.
7. Perform any other duties as assigned by your supervisor.

Qualifications and Skills

• Bachelor’s degree in Finance, Accounting, Banking, Business Administration, Economics, or related field
• Strong knowledge 1-3years in banking operations or transaction processing.
• Understanding of AML/KYC and regulatory requirements.
• Excellent communication, customer service and interpersonal skills.