The Standard Group Plc, a multi-media organization with investments in media platforms spanning newspaper print operations, television, radio broadcasting, is seeking a Customer Support Intern to join their Online/Digital Department. This is a great opportunity to gain hands-on experience in customer engagement, digital support systems, and real-time problem-solving.
Key Responsibilities
- Respond to customer inquiries via email, live chat, social media, and support tickets
- Resolve basic customer issues and escalate complex cases when necessary
- Monitor and manage support requests using CRM/helpdesk systems
- Assist in troubleshooting technical or account-related issues
- Track and report recurring customer feedback to improve service delivery
Qualifications & Skills
- Diploma/Degree in Business, IT, Communications, or related field
- Strong written and verbal communication skills
- Ability to multitask and manage time effectively
- Willingness to learn in a fast-paced digital environment
- Basic computer skills (Microsoft Office, email platforms, internet tools)
Deadline: Friday, April 24, 2026
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