Business Operations Officer

Britam Kenya is hiring a Business Operations Officer in Nairobi to ensure client investment transactions are processed accurately and on time, supporting operational integrity through reconciliations and stakeholder coordination. You’ll contribute to risk mitigation and process improvement. We seek individuals with a degree in a finance-related field and at least 1 year of experience in a relevant financial environment. If you have strong analytical skills and a keen eye for detail, we encourage you to apply to support Britam’s operations and contribute to its growth.

Britam Holdings Plc is a leading diversified financial services group with operations across seven African countries providing a range of products including life and health insurance, pensions, asset management, banking services, and property development.

Business Operations Officer

Job Purpose: To ensure accurate, timely, and compliant execution of client investment transactions across all products in line with agreed SLAs.

The role supports operational integrity through reconciliations, suspense management, and effective stakeholder coordination. It also contributes to risk mitigation, reporting, and continuous improvement of operational processes and automation initiatives.

Key responsibilities:

• Portfolio Administration and Valuation. Review and posting of incomes and validation checks.
• Cash reconciliations – Custodian and Fund Manager daily reconciliations.
• Regulatory reporting (CMA, RBA and trustees), property distribution notices.
• Review email and post statements and the contract notes and receipts on weekly basis.
• Review of account opening, edit of data in the system and all data capture for accuracy, integrity, timeliness and risk management.
• Benchmark analysis reports (Extracting numbers from different sources).
• Support BAM UG as per the hub and spoke model.
• Delegated Authority:  As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
• Minimum of 1–2 years’ experience in banking, asset management, financial operations, or a similar environment.
• Professional certification (CIS, CFA, CPA or progress towards the same) will be an added advantage.
• Strong analytical and numerical skills with high attention to detail.
• Good understanding of investment products, operational processes, and industry regulations.