Entry Level

Receptionist / Front Office Officer

Kitui

Overview

Posted 16 seconds ago
Specialism: Business Administration / Customer Relations / Front-Office/Secretariat / Office Admin/Support

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Vacancy Description

Entry Level
Kitui
Posted 16 seconds ago

The Jordan Hospital Kitui is seeking a professional, friendly, and customer-oriented Receptionist / Front Office Officer to join our team.

The successful candidate will serve as the first point of contact for patients, visitors, and other stakeholders, ensuring a welcoming, efficient, and professional experience. The role involves managing front office operations, responding to inquiries, directing patients to the appropriate departments, handling calls, and supporting administrative activities.

We are looking for an individual with excellent communication skills, a professional presentation, strong organizational abilities, and a commitment to quality patient service.

Requirements

Diploma in Business Administration, Office Administration, Customer Service, or a related field.
Minimum 2–3 years’ experience in a receptionist or front office role.
Certificate in Customer Service, Public Relations (PR), or Administration is an added advantage.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Strong communication and interpersonal skills.
Well-presented, professional, and customer-oriented.
Certificate of Good Conduct is an added advantage.
Digital marketing skills are an added advantage.

Responsibilities

Welcome and attend to patients, visitors, and clients professionally.
Receive, screen, and direct telephone calls and respond to inquiries.
Register and direct patients to the appropriate hospital departments.
Provide accurate information about hospital services, operating hours, and procedures.
Schedule appointments and support patient flow and front office coordination.
Maintain accurate visitor records, appointment logs, and other administrative documents.
Handle incoming and outgoing correspondence and emails.
Maintain a clean, organized, and welcoming reception area.
Protect patient confidentiality and comply with hospital policies and procedures.
Support customer service initiatives and handle patient concerns courteously.
Assist with basic digital marketing and communication activities when required.
Perform other relevant administrative duties as assigned.