Fred’s Ranch & Resort is a premier, country-style getaway in Isinya, Kajiado County that aims at offering exceptional hospitality experiences to our customers and a vibrant, supportive employee environment and high value stakeholders through sustainable, intergenerational business practices.
Fred’s Ranch Resort is expanding its hospitality team and looking for passionate professionals to join our Guest Services and Support department – Operations – Front Office
Role: Receptionist
Terms: 1 year contract
Reporting to: Front Office Manager
Key Responsibilities
- Welcome and receive visitors, clients and guests professionally
- Manage incoming and outgoing calls, emails and other communications
- Register and direct visitors in line with access control procedures
- Schedule and manage appointments, meetings and reservations
- Maintain up-to-date records of visitors, calls and appointments
- Provide administrative support including filing and document preparation
Qualifications
Minimum Education
- KCSE Certificate or equivalent.
- Certificate or Diploma in Front Office Operations, Hospitality Management, Business Administration or Customer Service.
- Proficiency in Microsoft Office.
- Training in front office software (PMS, Oracle) is an added advantage.
Experience Required
- Minimum 2 years of experience in reception, front office or customer service roles.
- Experience in hospitality, healthcare or corporate environments is an added advantage.
