Front Office Administrator at Emerald Dental Clinic

Emerald Dental Clinic is looking for a warm, organized, and proactive Front Office Administrator to be the first point of contact for our patients and the operational backbone of our dental clinic.

KEY ROLES AND RESPONSIBILITIES

1. Patient & Front Desk Management

• Greet patients warmly on arrival and manage the check-in and check-out process
• Answer and direct phone calls, emails, and online enquiries in a professional manner
• Schedule, confirm, and follow up on patient appointments
• Manage patient records, ensuring accuracy, confidentiality, and compliance with data protection policies
• Handle patient queries and direct escalations to the appropriate clinical staff

2. Billing & Administration

• Process payments, invoices, and insurance claims accurately and in a timely manner
• Reconcile daily cash and card transactions and prepare end-of-day financial summaries
• Maintain and update patient billing records and follow up on outstanding balances
• Assist with procurement of front office supplies and manage inventory

3. Clinic Coordination

• Coordinate appointment scheduling to optimize dentist calendars
• Liaise with clinical staff to ensure smooth patient flow throughout the day
• Maintain a clean, welcoming, and organized reception and waiting area
• Support administrative tasks including filing, correspondence, and report preparation

QUALIFICATIONS AND EXPERIENCE

• Diploma or Bachelor's degree in Business Administration, Health Records Management, or a related field
• At least 2 years of experience in a front office, customer service, or administrative role (healthcare setting is an advantage)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with clinic or hospital management software is a plus.

KEY SKILLS AND COMPETENCIES

• Excellent verbal and written communication skills
• Strong interpersonal skills with a patient-centered attitude
• High attention to detail and accuracy in data entry and record keeping
• Ability to multitask and remain calm in a fast-paced environment
• Discretion and integrity in handling confidential patient information
• Strong time management and organisational skills

Apply for this vacancy

Deadline is Today!

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