Clinical Assistant at Alternate Doors

Alternate Doors are looking for a compassionate, organised, and customer-focused Clinical Assistant to join our client's team in Limuru.

You'll be the first person patients meet when they walk into the clinic, helping create a warm, professional, and efficient experience from registration to billing and patient support. If you enjoy working with people, thrive in a fast-paced healthcare environment, and want to make a real difference every day, we'd love to hear from you.

Please note: Candidates residing in Limuru or its surrounding areas will have a distinct advantage.

YOU'LL LOVE THIS ROLE IF...

• You genuinely enjoy helping people and creating a positive patient experience.
• You stay calm and organised, even when the clinic gets busy.
• You enjoy interacting with patients and being the friendly face of the clinic.
• You like balancing administrative work with hands-on patient support.
• You have excellent attention to detail and enjoy keeping records accurate.
• You enjoy working as part of a healthcare team that improves lives every day.

YOU'LL STRUGGLE IF...

You don't enjoy working with people.
You struggle managing multiple patients and tasks at the same time.
You dislike using computers or electronic medical records (EMR).
You become easily overwhelmed in a busy clinical environment.
You aren't comfortable handling patient billing or explaining charges.
You prefer working independently with minimal interaction.

WHAT YOU'LL BE DOING

• Registering patients accurately using the Electronic Medical Records (EMR) system.
• Conducting basic patient triage and documenting symptoms.
• Processing patient billing, payments, and explaining charges.
• Delivering exceptional customer service and ensuring a smooth patient journey.
• Supporting clinicians by administering oral pain relief or ORS under supervision where appropriate.
• Collecting patient feedback and supporting continuous service improvement.
• Maintaining a clean, organised, and safe clinic environment.
• Experience working in a clinic, hospital, medical centre, or healthcare facility will be an added advantage.

QUALIFICATIONS

• Diploma or Degree in Healthcare, Health Administration, or a related field.
• computer proficiency and familiarity with EMR systems.
• Strong interpersonal and communication skills.
• A patient-centred mindset with excellent organisational abilities.

Apply for this vacancy

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