Waitstaff at Java House Africa

Java House Africa are recruiting Waitstaff across their branches across in Kenya to welcome, sit, take & serve food and beverage orders to our guests in a friendly, timely manner and ensure  a clean environment in accordance to Java service standards

Branches: NAIROBI, ELDORET JAVA BRANCH, KISUMU, NYALI BRANCH, KERICHO JAVA BRANCH, MERU, NANYUKI, NAKURU, DIANI JAVA, VOI

Are you passionate about delivering exceptional customer service and creating memorable dining experiences?

Our branches in Kenya are looking for a warm, friendly, and customer-focused Waitstaff to join our team. This is an exciting opportunity to build your career in a dynamic and fast-paced hospitality environment.

QUALIFICATIONS:

• Must have a KCSE certificate with a mean grade of C plain
• Previous experience in a food and beverage set-up
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.
• Should have a sound menu and product knowledge.
• Must be customer-oriented and have excellent customer care technique and application
• Ability to work under pressure and long hours.
• Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must have proper planning skills.
• Must have Point of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative.
• Must be result oriented, self-driven, articulate and pro-active.

DUTIES & RESPONSIBILITIES:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Handling customer interactions at various levels of customer touch points.
• Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
• Collaborate with other team members to ensure a positive customer experience.
• Ensuring there is enough change at all times.
• Maintaining shift float money and ensuring no shortages.
• Timely closure of counter variances.
• Taking care of counter machines.
• Present bills on time and accept payment.
• Ordering of items in Vuka for the store.
• Receiving of items from Food scape/ any other supplier.
• Keying in of orders in the POS.
• Receiving orders from the aggregator tabs
• Packing and dispatching the orders to the guests
• Table clearance and clean counters after guests have finished dining.
• Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld.
• Communicating any R&M or IT issues to the Area Manager.
• Closing duties of the branch.

Key Result Areas/ Key Performance Indicators

• Meet, greet and sit guests in a timely manner.
• Taking food and beverage orders from customers and ensure prompt service delivery.
• Cleaning, clearing and organizing table condiments.
• Presenting bills and give back correct change to the guest within the shortest time possible.
• Assist guests on easy menu navigation.
• Attend to the tables and guarantee compliance to cleanliness standards.
• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
• Proper utilization of company resources.
• Ensure accurate stock take.
• Communication-attend shift briefings, communicate cautiously to the guest.
• Ensure necessary orders for proper mis-en place are given to the manager for ordering.
• Adherence to SOPs.

Performance Indicators 

• Nps
• Food safety
• Integrity
• Sales per person
• Station management

If you have excellent communication skills, a welcoming personality, and enjoy interacting with guests, we'd love to hear from you!

Apply for this vacancy

Deadline: Monday, September 28, 2026

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