MojaEV Africa are hiring a Leasing Assistant in Nairobi. If you’re organised, great with customers, comfortable with numbers and documentation, and excited about the future of mobility, this could be your next opportunity.
Industry: Electric vehicle industry
Location: Nairobi, Kenya
Qualifications:
- Education – Diploma or Bachelor’s degree in Business Administration, Finance, Sales, Marketing, or a related field.
- Experience – 1-3 years of experience in leasing, vehicle sales, fleet management, finance, customer service, or a related field.
- Leasing Knowledge – Basic understanding of vehicle leasing, lease-to-own arrangements, customer onboarding, and lease documentation.
- Documentation Skills – Ability to accurately prepare, organise, and maintain customer and vehicle records.
- Computer Skills – Proficiency in Microsoft Office, particularly Excel and Word, and ability to use relevant business systems.
- Customer Service Skills – Good communication and interpersonal skills with the ability to handle customer enquiries professionally.
- Must have a valid Kenyan driving licence.
- Strong record-keeping and administrative skills.
- Ability to monitor payments and follow up on overdue accounts.
- Good problem-solving and organizational skills.
- Ability to work independently and meet deadlines.
Responsibilities
- Process vehicle lease applications and related documentation.
- Prepare and maintain lease agreements and customer records.
- Respond to customer leasing inquiries and provide relevant information.
- Monitor lease payments and follow up on overdue accounts.
- Maintain accurate records of customer payments, deposits, and outstanding balances.
- Coordinate vehicle handovers, inspections, and returns.
- Follow up on lease renewals and extensions.
- Assist customers transitioning from leasing to lease-to-own arrangements.
- Liaise with the Finance Department on customer payments and outstanding balances.
- Liaise with Sales and After-Sales teams to resolve customer issues.
- Monitor compliance with lease terms and report breaches or irregularities.
- Handle customer complaints and escalate complex matters to the Leasing Manager.
- Prepare daily, weekly, and monthly leasing reports and perform other duties assigned by the Leasing Manager.
