Linksys Fiber Networks is looking for a warm, tech-savvy Customer Care Representative in Molo with excellent problem-solving skills who will be responsible for providing professional and timely support to customers, responding to enquiries, resolving service-related concerns, and maintaining positive client relationships.
Responsibilities
- Receive and respond promptly to customer enquiries through available communication channels.
- Handle customer concerns, complaints, and support requests professionally.
- Identify customer issues and provide appropriate solutions or escalate where necessary.
- Maintain strong customer relationships to promote satisfaction and loyalty.
- Provide clear and accurate information about company products and services.
- Follow up on customer issues to ensure they are resolved satisfactorily.
- Maintain accurate records of customer interactions and requests.
- Work closely with other departments to resolve customer concerns.
- Meet established customer service KPIs and performance targets.
- Maintain a positive and professional company image when interacting with customers
Qualifications
- Diploma in IT/ICT background
- Positive & professional attitude
- Excellent communication & interpersonal skills
- Ability to multitask under minimal supervision
- Meet KPIs
- Prior customer care experience is an advantage
Required Skills
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to learn customer service systems.
- Strong interpersonal and customer-handling abilities.
- Ability to handle difficult or dissatisfied customers calmly.
- Good problem-solving and decision-making skills.
Benefits
- Friendly & supportive working environment
- Opportunities for professional & career growth
- Opportunity to work within a customer-centric, quality-driven team
