Field Recovery Agents at 4G Capital

4G Capital are recruiting a Field Recovery Agent Across Kenya.

Employment Type: Full-Time

Reporting To: Field Recovery Team Leader

At 4G Capital, we believe that responsible lending goes far beyond providing capital—it means standing side-by-side with entrepreneurs throughout their business journey.

For over a decade, we have empowered tens of thousands of micro and small business owners across Kenya and Uganda by providing working capital, practical business training, and financial solutions designed for sustainable growth. As East Africa’s market leader in unsecured MSME lending, we are dedicated to driving meaningful community impact and fostering genuine financial empowerment.

Our purpose is simple yet powerful: Unlock Human Potential for Good.

Why This Role Matters

As a Field Recovery Agent, you are vital to sustaining our mission. In our ecosystem, collections are not about rigid enforcement; they are about helping entrepreneurs recover, rebuild, and succeed while safeguarding the financial health of our organization.

You will combine relationship management, empathetic negotiation, and field strategy to turn challenging situations into opportunities for customer recovery and long-term success.

Key Responsibilities

• Proactive Account Management: Oversee assigned delinquent customer portfolios to ensure timely payment recovery while consistently achieving daily and monthly performance targets.
• Ethical Recovery & Problem Solving: Investigate customer queries, resolve disputes, and develop practical, personalized repayment solutions that balance customer needs with commercial outcomes.
• Field Engagement & Stakeholder Collaboration: Conduct field visits to engage customers directly, prepare post-visit action plans, and collaborate with branch teams, Call Centre staff, local administration, and community leaders to support recovery efforts.
• Reporting & Compliance: Maintain precise collection records and customer documentation while adhering strictly to regulatory standards, company policies, and ethical collection practices.

Who You Are

We are looking for resilient, solution-focused professionals who combine strong commercial acumen with deep empathy and integrity.

Qualifications & Requirements

• Education: Diploma or Degree in a Business-related field.
• Experience: Mandatory experience in debt collection, with a strong background in customer engagement.
• Skills: Outstanding negotiation, communication, and interpersonal capabilities coupled with sharp problem-solving skills and attention to detail.
• Flexibility: Willingness to relocate and work anywhere within Kenya.
• Discretion: Demonstrated ability to handle confidential customer data with complete integrity.

Desirable Strengths

• Experience in microfinance, financial services, or unsecured MSME lending.
• Proven track record in field collections and engaging local community stakeholders.
• Knowledge of credit risk management and portfolio recovery strategies.

Our culture & What We Offer

We cultivate a purpose-driven, collaborative, and supportive work environment where every team member is empowered to innovate and grow. When you join 4G Capital, you become part of a movement that values your contribution and invests in your future.

• Meaningful Purpose: Direct involvement in unlocking economic growth for small business owners across Kenya.
• Career Advancement: Comprehensive onboarding, continuous professional development, and clear career progression paths within a premier fintech leader.
• Dynamic Team Environment: A collaborative culture that celebrates diversity, equity, and teamwork.
• Competitive Remuneration: Attractive compensation aligned with your experience, skill set, and performance.

Ready to Make a Difference?

If you are passionate about ethical finance, customer success, and driving economic empowerment across Kenya, we want to hear from you!

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