3rd Park Hospital Are Hiring a well-presented, articulate Front Desk Receptionist to be the first face of our clinic and deliver a luxury patient experience.
Duties
- Welcome patients and run the front desk with warmth and discretion
- Handle calls, WhatsApp, email and social media enquiries promptly
- Schedule and confirm appointments; manage the doctor’s diary
- Explain treatment packages and pricing (training provided)
- Process payments, invoices, M-Pesa and insurance paperwork; daily cash-up
- Maintain patient files and clinic database
- Keep reception and waiting area immaculate
Requirements
- Diploma/degree in Front Office, Hospitality, Business or related
- 2+ years’ reception experience, ideally in a private clinic, spa, hotel or premium retail
- Impeccable grooming and presentation
- Excellent spoken and written English; Swahili essential; other languages a plus
- Confident with computers, booking systems and social media
- Discreet, organised, calm under pressure