anastasha kenda

• Provide on-site technical support for users experiencing hardware, software, network, and system-related
issues.
• Administer and maintain weighbridge management systems to ensure uninterrupted operations.
• Troubleshoot software failures, transaction errors, system freezes, and data integrity issues.
• Support communication between weighbridge indicators, databases, and computer systems.
• Monitor and maintain network connectivity between offices, servers, and business applications.
• Configure and support desktops, laptops, printers, scanners, and peripheral devices.
• Manage user accounts, passwords, permissions, and access controls.
• Perform software installations, updates, security patching, and antivirus management.
• Implement IT security measures to protect operational and business data.
• Coordinate with vendors and technical teams to resolve escalated incidents.
• Train end-users on system functionality, security awareness, and best IT practices.
• Prepare IT incident reports and maintain system documentation.

• Delivered first-line and second-line technical support to staff across multiple departments.
• Diagnosed and resolved desktop, laptop, software, operating system, and network issues.
• Installed, configured, and maintained computer hardware and IT equipment.
• Monitored and supported LAN, WAN, VPN, internet, and wireless network infrastructure.
• Assisted users with Microsoft Office applications and enterprise software platforms.
• Managed user onboarding, account creation, password resets, and access permissions.
• Conducted routine system backups, software deployments, and patch management activities.
• Escalated complex incidents to vendors and service providers while ensuring timely resolution.
• Maintained accurate IT inventory and asset records.
• Supported remote users through live chat and remote assistance tools.
• Recommended technology improvements to increase operational efficiency and reduce downtime.