Front Office Internship

Novotel Nairobi

Overview

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Vacancy Description

Job Description

We are seeking an enthusiastic and detail-oriented Front Office Intern to join our dynamic team. This internship offers an excellent opportunity to gain hands-on experience in front office operations while contributing to the overall efficiency of our organization.

  • Greet and assist visitors, clients, and employees in a professional and friendly manner
  • Manage incoming calls, directing them to appropriate personnel and taking messages when necessary
  • Maintain a clean and organized front office area, ensuring a positive and welcoming atmosphere
  • Assist in handling inquiries and providing information about the company’s products or services
  • Support administrative tasks such as scheduling appointments, managing calendars, and preparing documents
  • Collaborate with various departments to ensure smooth front office operations
  • Participate in special projects and initiatives to improve front office efficiency
  • Learn and adhere to company policies and procedures
  • Contribute to maintaining a positive and professional image of the organization

Qualifications

  • Currently pursuing a degree in business administration, hospitality management, or a related field
  • Strong communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders
  • Detail-oriented with excellent organizational abilities
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint)
  • Basic understanding of front office operations and customer service principles
  • Demonstrated ability to maintain confidentiality and handle sensitive information
  • Adaptability and willingness to learn new skills and processes
  • Customer service orientation with a friendly and professional demeanor
  • Ability to work collaboratively as part of a team
  • Flexibility to adapt to changing priorities and work schedules

Additional Information

  • Opportunities for professional development and training.
  • Friendly and supportive work environment.

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