Field Collection Officer

Newark Capital is a credit lending company aiming to provide instant access to loans for SMEs. We are on a mission to provide instant loans to small businesses: ensuring accessibility, affordability, value and customer experience. Newark capital is headquartered in Kikuyu Town with offices in Ngóng, Dagoreti, Ruiru, Wangige, Kikuyu, Limuru, Kiambu and Juja. To learn more about our products and services visit http://newarkcapital.co.ke/

Are you passionate about ensuring timely debt recovery while building customer relationships? Join Newark Frontiers Limited as a Field Collection Officer and make every visit count.

Key Responsibilities:

• Achieve monthly collection targets by recovering defaulted amounts.
• Conduct field visits to engage difficult clients and recover payments.
• Investigate and resolve customer complaints in line with company policies.
• Detect fraudulent activities and report them.
• Negotiate payment arrangements and ensure follow-ups.
• Retain customer loyalty during collection processes.

Requirements:

• Strong communication and negotiation skills.
• Experience in debt recovery is a plus.
• Ability to handle difficult calls and field visits effectively.
• Computer literacy and keen attention to detail.