Overview
- Experience: Some Exp. a Plus
- Min. Education level: Not Specified
- Specialism: Customer Relations / Debt Collection
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Vacancy Description
Wescot Kenya Limited is a dynamic BPO company offering a comprehensive range of services to meet our clients’ diverse needs.
WE ARE HIRING Customer Service & Collections Officer
Reports to: Team Lead Collections
Job Purpose
Drive collections on current & overdue loans through direct customer contact. Negotiate repayment plans, ensure timely payments & uphold company policy.
Key Responsibilities
Customer Service:
- Handle inquiries & resolve complaints
- Provide product & account info
- Ensure customer satisfaction
Collections:
- Follow up on overdue accounts
- Negotiate & secure payments
- Maintain collection records
- Prepare call & activity reports
Key Skills & Qualifications
- Strong Communication & Interpersonal Skills
- Conflict Resolution
- Billing & Payment Knowledge
- Detail-Oriented
- Customer Service/Collections Experience is anย Advantage
Join Our Team & Grow Your Career With Us!
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