Reservations Trainee Program

Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport. The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Department
Revenue & Reservations

Application Deadline
September 23, 2025

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Support the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
• All inquiries to be dealt with within 24 hours.
• Ensure the strict confidentiality of information passing though the office
• Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

– Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
– No work experience is required
– Less than one year since completion (2024/2025)
– Kenyan Citizen
– Completed coursework (If even if not graduated)
– Ability to work and communicate in a multinational environment
– Excellent grooming skills and must be well-versed in professional and personal etiquette
– Good Communication skills
– Outgoing with a positive learning attitude