ICT Assistant Officer

Are you passionate about excelling in ICT support? We are hiring an ICT Assistant Officer for one of our affiliate SACCOs in Mombasa.

This role is critical for ensuring the smooth operation, security, and efficiency of the SACCO’s technological infrastructure.

KEY RESPONSIBILITIES

ICT Infrastructure & Support

• Support and maintain the SACCO’s ICT infrastructure for operations and security.
• Provide efficient ICT support, including hardware maintenance and software troubleshooting.
• Manage an accurate ICT Asset Register and ensure data/system backups.

System Management & Security

• Familiarity with SACCO core banking systems is required.
  Implement and monitor security measures for sensitive data and manage user access. Support ICT policy development and ensure business continuity and disaster management.

User Training & System Optimization

• Conduct user training on the SACCO’s systems for efficient use.
• Assist departments in generating reports from these systems.
• Advise on acquiring new hardware and software to optimize ICT resources.

Collaboration & General Duties

• Liaise with ICT suppliers and support providers.
• Coordinate ICT project formulation and implementation.
• Manage the SACCO’s main email, responding to member mail within set timelines.

Qualifications and Experience

ACADEMIC QUALIFICATION:

Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a closely related field.

EXPERIENCE:

A minimum of two (2) years of relevant working experience in an ICT support role within a financial institution, preferably a Deposit-Taking SACCO.

SKILLS & COMPETENCIES:

• Proficiency in computer hardware maintenance, software troubleshooting, and basic networking.
• Familiarity with SACCO core banking systems and data security practices.
• Computer literate with good knowledge of MS Office and digital communication tools.
• Strong problem-analysis and troubleshooting skills.
• Ability to work independently, maintain confidentiality, and manage multiple tasks.
• Excellent interpersonal and communication skills.
• High levels of integrity and ethical behavior. Attention to detail and strong organizational skills.