Receptionist

Job Summary

Our client is seeking to recruit a professional and vibrant Receptionist to oversee front office operations and provide high-level administrative support. The ideal candidate will ensure a seamless visitor experience, maintain the reception area’s professional standards, and support various departments with clerical tasks. This role requires a polished communicator who is detail-oriented, well-organized, and capable of managing multiple priorities with professionalism and discretion.

Key Responsibilities:

• Manage the front desk by receiving visitors, confirming appointments, issuing passes, and notifying relevant departments in a timely and professional manner
• Operate and manage the switchboard system, ensuring accurate call screening, routing, and message-taking for internal teams and senior leadership
• Monitor and coordinate all incoming and outgoing mail, couriers, and official documentation, maintaining tracking logs and delivery confirmation records
• Maintain an orderly and professional reception area, including overseeing office cleanliness, guest amenities, and brand-aligned presentation standards
• Maintain the office visitor register, ensure daily reporting of visitor logs, and support access control in collaboration with security personnel
• Provide scheduling and logistical support for internal meetings, including venue booking, set-up coordination, and provision of refreshments or stationery
• Support document management activities including scanning, photocopying, filing, and data entry for departments requiring administrative assistance
• Coordinate procurement requests for reception-related supplies and ensure timely restocking of front desk and hospitality items
• Receive and verify deliveries (stationery, supplies, packages) and liaise with administrative teams for proper distribution
• Support HR and Admin departments in routine clerical tasks, travel bookings, interview scheduling, or onboarding logistics as delegated
• Uphold confidentiality and exercise discretion when handling sensitive company documents, guest information, or internal correspondence

Qualifications and Requirements

• Diploma or Degree in Business Administration or a related field
• Minimum of 1–2 years of experience in a receptionist or front office administration role
• Strong command of English and Kiswahili, with excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment operations
• High level of personal grooming, professional etiquette, and customer service orientation
• Proven ability to multitask, manage time effectively, and work with minimal supervision
• Strong interpersonal skills with the ability to interact effectively across all levels of staff and visitors