Overview
- Salary: 15,000 KES / Month
- Experience: Min. 1 Year
- Min. Education level: Bachelor's Degree
- Specialism: Accounting, Commerce or Finance / Debt Collection
- Deadline: Tuesday, July 29, 2025
Vacancy Description
NATURE OF JOB: FULL TIME
INDUSTRY: FINANCIAL SERVICES
SALARY: KSHS. 15,000
JOB LOCATION: THIKA ROAD
DUTIES AND RESPONSIBILITIES
- Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader
- Restructure loan repayment plan from delinquent clients as per policy and procedure
KEY REQUIREMENTS
SKILLS AND QUALIFICATIONS
- Degree in finance/Accounts or any other related field
- 1 year previous experience in loan recovery, preferably in Microfinance or Credit background
- Experience in Customer relationship management and credit control
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for the role
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