Dispatch Assistant

Harley’s Limited is thrilled to announce the opening of its newest branch in Meru County, set to launch on the 1^st November 2025! As we grow our footprint across Kenya, we’re looking for a dynamic and experienced professional to take on a pivotal leadership role in this exciting new chapter.

Harley’s Limited is one of East Africa’s most respected Pharmaceutical, Medical, OTC products, and healthcare service providers.

For more than 40 years, Harleys is committed to providing the highest customer service standards and quality health care products.

We are looking for a reliable and detail-oriented Dispatch Assistant to join our logistics team. The successful candidate will play a key role in supporting dispatch and delivery operations by ensuring accurate receiving, handling, loading and delivery of customer orders. This role is critical in maintaining service quality by ensuring goods are delivered in perfect condition, documentation is accurately handled, and all deliveries are completed efficiently and on time.

Job Benefits

• Impactful Work: Join a vibrant work environment which promotes innovation, collaboration and professional growth.
• Transparent Leadership: Experience a leadership team that is accessible, transparent and values employee feedback.
• Growth Opportunities: Elevate your career with unparalleled opportunities for professional growth, directly contributing to the growth of the company.

Responsibilities

• Order Receiving and Verification: Receive customer orders from the warehouse and verify their accuracy, quantity, condition, and documentation in preparation for dispatch.
• Loading and Delivery Preparation: Safely and efficiently load goods onto delivery vehicles using proper stacking and securing methods, ensuring orders are correctly matched to designated delivery routes.
• Documentation and Handover: Prepare and hand over accurate delivery documentation to the delivery team, ensuring acknowledgements are signed and returned as proof of delivery.
• Customer Delivery Support: Support delivery operations by accompanying drivers when needed, assisting with unloading, confirming deliveries, and addressing basic customer delivery queries.
• Reporting and Record Keeping: Maintain detailed and accurate dispatch records and submit required operational reports. Notify the direct report of any incidents, damage or discrepancies encountered during loading or delivery.
• Coordination and Communication: Liaise professionally with internal teams and logistics partners to ensure smooth dispatch workflows and escalate any issues affecting delivery timelines or customer satisfaction.
• Compliance and Safety: Adhere to all company SOPs, safety protocols and hygiene standards during handling, loading and delivery processes. Participate in audits and training as required.
• General Dispatch Support: Provide additional assistance in receiving, offloading and dispatch tasks during peak periods or in the absence of team members, and perform other duties as assigned by the Management.

Qualifications

• Minimum KCSE Certificate. A Certificate and/or Diploma in Logistics or Supply Chain will be an advantage.
• Basic training in GDP or GSP will be an advantage.
• At least 1 year of experience in a dispatch, logistics or warehouse environment.
• Good understanding of delivery processes and basic inventory handling.
• Proficiency in WMS and ERP systems is essential.
• Experience in handling pharmaceutical or sensitive goods will be an advantage.
• Fluent in both English and Kiswahili. Knowledge of additional regional languages will be an advantage.