Intern – Aftersales

Department: Operations

Reporting To: Manager After Sales

About the role:

The aftersales Intern will play a key part in assisting our partnership customers by handling inquiries, assisting with warranty claims, and contributing to the continuous improvement of our support systems. He/she will also be involved in data analysis, SOP documentation, and bot/website development projects. This internship offers a hands-on opportunity to grow your skills in customer service, operations, and cross-functional team work within a dynamic, fast-paced environment.

What you would be expected to do:

• Provide exceptional assistance to partnership customers, addressing inquiries and resolving issues promptly.
• Assist with warranty claim processing, ensuring efficient and accurate handling of claims.
• Assist in developing, maintaining, and updating the product support portal to enhance service quality.
• Assist in creating troubleshooting manuals and training sessions.
• Record and analyse data to identify trends, improve processes, and assist decision-making.
• Contribute to website and Bot development, updates, and improvements.
• Work with cross-functional teams to assist various projects and initiatives.
• Maintain detailed and organized records of customer interactions and assistance activities.
• Contribution to SOP documentation.
• Any other tasks assigned.

You would be a strong candidate if you:

• Have relevant work experience
• Possess a bachelor’s degree or its equivalent is required.
• Are tech-savvy with a strong comprehension of customer assistance tools and technologies
• Have the ability to establish and maintain effective relationships with different stakeholders.
• Are familiar with operational tools such as Google Sheets, Excel, PowerPoint, and Google Slides.
• Possess excellent customer management skills
• Are an excellent communicator and have good people relations skills
• Demonstrate strong analytical skills and attention to detail
• Are experienced with data recording and analysis.
• Have the ability to work alone and as part of a team
• Are proactive, eager to learn, and able to manage multiple tasks effectively.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

What Sun King Offers (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.

We place great importance on sustaining a diverse, inclusive work environment. 

We believe that innovation and understanding comes from diversity on every spectrum.  We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results.  We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.