Officer – Strategy and Programmes

The Kenya Revenue Authority (KRA) is the National Revenue Collection Agency for the Government of Kenya. Our Vision is: “An agile tax and customs revenue agency facilitating voluntary compliance for all.”

The Authority is seeking to recruit results-oriented, self-driven, dynamic, and experienced individuals with high integrity to fill the following positions:

Officer – Strategy & Programmes

Terms of Service:  Three (3) years, Fixed Term Contract

Remuneration:     As per KRA salary structure

The Officer, Knowledge Management (Strategy & Programmes) reports to the Supervisor – Strategy & Programmes.

Job Summary.

The jobholder shall be responsible for implementing knowledge management initiatives such as knowledge retention and transfer, awareness creation programmes, knowledge sharing sessions/webinars, knowledge identification and capture, subject matter experts, promoting knowledge sharing culture, track, measure and monitor knowledge management performance in the Authority.

Duties and responsibilities

• Provide assistance in carrying out initiatives and programmes on the implementation of the corporate knowledge management strategy and policy in the assigned department(s).
• Implement knowledge retention and transfer by organising online/physical engagements, trainings or sensitisations. Create and produce messages, articles and posters for the implementation of knowledge management awareness programme.
• Identify and conduct structured interviews to elicit critical knowledge from the staff set to retire who are subject matter experts through knowledge video documentation.
• Identify knowledge topics and potential experts in partnership with departments to implement knowledge sharing sessions and webinars on strategic knowledge areas
• Manage the process of creating knowledge transfer teams, conduct briefing sessions, and make follow-ups with knowledge transfer members to ensure knowledge transfer is successfully executed.
• Identify, capture, collect and publish knowledge resources in the knowledge management platform.
• Liaise with the departments/staff on the creation and collection of best practices and knowledge sharing success stories for publishing.
• Track, measure and monitor knowledge management performance to report and communicate impact.
• Research and identify innovative ideas to improve knowledge management practices in the Authority
• Carry out an active role in knowledge management initiatives, i.e presentations, expert’s capacity building program and assisting in engagement of retiring staff.
• Record virtual knowledge management (KM) webinars, knowledge sharing sessions, webinars, meetings, and make proposals on editing the recordings before publishing in the iKnow platform.
• Create meeting links, offering technical support in all KM virtual sessions and generating attendance registers for all sessions

Person specifications

For appointment to this job, the candidate must have:

• Bachelor’s degree in Knowledge Management, or information science with knowledge management specialisation or its equivalent qualification from a recognised institution.
• Proficiency in Computer Applications.
• Membership in a relevant professional body, such as knowledge management
• One(1) year of relevant work experience.

Functional competencies

• Organization awareness.
• Good interpersonal and communication skills.
• Team player.
• Results-oriented.
• Proficiency in installation, use, mapping, customization and migration of knowledge repositories – DSpace.
• Knowledge of configuration and use of major databases, i.e PostgreSQL and MYSQL