Overview
- Experience: Not Specified
- Min. Education level: Not Specified
- Specialism: Business Studies / Customer Relations / Journalism & Communication
- Deadline: Friday, September 26, 2025
Vacancy Description
Jena Pay is a cutting-edge Payment Gateway Company that has redefined the way businesses and consumers engage in digital transactions.
We are hiring a Customer Support Intern
Join our fintech support team and get hands-on experience in payments, merchant operations, and customer success.
Responsibilities:
- Collaborate with product, risk, compliance and operations teams to resolve escalated issues.
- Guide merchants through platform usage, integrations and account setup.
- Troubleshoot technical problems and escalate to the right teams.
- Drive a merchant-first culture while balancing efficiency and compliance.
- Collect customer feedback and share insights to improve services.
- Monitor and analyze support metrics; prepare reports for senior leadership.
- Be ready to step in during emergencies to maintain service continuity.
What We’re Looking For:
- Recent graduate or final-year student (Business, Communication, CRM, or related field)
- Motivated, proactive & customer first mindset
- Familiar with Microsoft Office Suite
Why Join Us?
- 6-month full-time internship
- Mentorship & learning across operations, HR, legal & project management
- Potential transition into a full-time role
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