Claims Assistant

The position is responsible for execution of cost-efficient operational performance of the claims department, and service delivery with consistency in the application of the Company’s claims policies and practices.

KEY PRIMARY RESPONSIBILITIES

• Reviewing reserves and closing of old outstanding claims
• Processing new insurance claims notifications
• Payment of Claims and service providers whilst ensuring compliance with IRA regulations.
• Initiating legal recovery of monies paid out
• Keeping cost at a bare minimum
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.

Customer service

• Ensuring that all enquiries by clients are responded to promptly and appropriately.
• Ensuring that discharge vouchers are dispatched and settled promptly.
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
• Regular briefing to the departmental manager and making consultations.

Administrative functions

• Participating and contributing to meetings, discussions and consultations with other team members toensure that   all hindrances to job performance are addressed in good time
• Entering claims data to the system

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field

JOB SKILLS AND REQUIREMENTS

• Interpersonal and administrative skills
• Team player
• Integrity
• Communication skills

PROFESSIONAL QUALIFICATIONS

Diploma in Insurance will be an added advantage

EXPERIENCE

• 1-2 years’ experience