Accounts Relationship Officer

About the Role

Employment Type: Full-Time
Experience Required: 1–2 Years
Gross Salary: Ksh 20,000 per month

Our client in the transport and logistics industry is seeking a proactive, results-driven, and customer-focused Accounts Relationship Officer to join their team. The ideal candidate will be responsible for maintaining positive relationships with clients, ensuring timely payment collections, and supporting the accounts team in managing client accounts efficiently.

This role is ideal for someone who enjoys interacting with clients, has strong communication and negotiation skills, and can professionally follow up on outstanding payments while maintaining good client relationships.

Key Responsibilities

• Client Account Management:
  • Maintain and build strong relationships with existing clients to ensure continued business and smooth account operations.
  • Serve as the point of contact for clients regarding invoicing, payment, and account status.
• Debt Collection & Payment Follow-up:
  • Regularly follow up with clients to ensure timely settlement of invoices.
  • Send reminders and statements to clients with pending balances.
  • Coordinate with the finance/accounts team to reconcile client accounts and ensure payment accuracy.
  • Escalate overdue accounts in line with company policy and assist in developing repayment plans where necessary.
• Record Management:
  • Maintain up-to-date records of all client interactions, invoices, and payments.
  • Update the client database with relevant account information and payment history.
• Reporting & Analysis:
  • Prepare regular reports on collections, outstanding accounts, and client payment trends.
  • Provide feedback to management on recurring payment challenges or client concerns.
• Customer Service:
  • Handle client inquiries promptly and professionally to ensure a positive customer experience.
  • Work collaboratively with the sales and operations teams to ensure accurate billing and smooth delivery processes.
• Support Duties:
  • Assist in developing and implementing collection strategies and customer engagement initiatives.
  • Participate in periodic account review meetings and provide insights to improve cash flow management.

Qualifications & Skills

• Diploma or Certificate in Accounting, Finance, Business Administration, or a related field.
• 1–2 years of experience in accounts receivable, debt collection, or customer relationship management.
• Excellent communication and negotiation skills — both verbal and written.
• Strong follow-up and organizational skills.
• Proficiency in MS Office and basic accounting systems.
• High level of integrity, professionalism, and attention to detail.
• Ability to work independently and handle multiple client accounts simultaneously.