Digital Assistant Intern

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region. The company offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. The product range includes: life, health and general insurance, pensions, unit trusts, investment planning, wealth management, off-shore investments, retirement planning, discretionary portfolio management, Property development and private Equity.

Digital Intern (3 Months Contract)

Job Purpose:

The Digital Assistant Intern provides direct support to the Digital Associate and Product Lead in executing day-to-day activities related to partner onboarding, leads management, campaign execution, and go-to-market activities. The role focuses on assisting with sales, administrative and operational support to ensure the smooth delivery of product strategies, stakeholder engagement and customer-focused initiatives.

Key responsibilities:

• Assist with coordinating partner onboarding activities, ensuring all required documentation and processes are completed accurately.
• Keep track of partner engagements and follow up on pending tasks.
• Collaborate with the Product Lead to execute go-to-market strategies, including supporting marketing campaigns and promotional activities.
• Track and report campaign performance indicators, identifying areas for success and improvement.
• Manage and follow-up on leads generated through partner campaigns and activities.
• Prepare summaries and updates on lead progress.
• Gather and consolidate feedback from customers, stakeholders, and teams to support product improvement.
• Facilitate communication and collaboration between the department and cross-functional teams, such as marketing, sales, and product development.
• Prepare meeting notes, reports, and presentations for both internal and external stakeholders.
• Serve as a point of contact for minor partner inquiries, escalating complex issues to the Product Lead.
• Perform other assigned tasks in line with departmental and organizational objectives.

Knowledge, experience and qualifications required:

• Bachelor’s degree in business, marketing, insurance, communication, or a related field.
• Proven experience in sales and marketing is an added advantage.
• Strong written and verbal communication skills.
• Comfort with analyzing data and campaign performance metrics.
• Excellent time management and organizational skills to handle multiple tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.
• Detail-oriented and proactive.
• Adaptable and able to work in a fast-paced environment.
• Customer-focused mindset.
• Collaborative and team oriented.