ICT Assistant

Are you an IT expert ready to advance healthcare innovation in Kisumu? Join the KEMRI/MSD HIV Trials as an ICT Assistant.

Background Information

The Kenya Medical Research Institute, Centre for Microbiology Research- Research Care and Training Program (KEMRI, CMR), in collaboration with Merck Sharp & Dohme LLC (MSD), is conducting Phase 3 HIV treatment and prevention clinical trials at our Clinic located in Lumumba Sub-County Hospital, Kisumu. The trials have the following vacancies:

INFORMATION COMMUNICATION TECHNOLOGY (ICT) ASSISTANT JOB GROUP KMR 7 (1 Position)

Reports to: Study Coordinator
Location: KISUMU
Duration: 1 year Renewable Contract

Duties and Responsibilities:

1. Provide Tier 1-2 technical support (onsite/remote), manage the helpdesk queue, and document issues, resolutions, and SOPS.
2. Set up, secure, and maintain staff endpoints and specialized clinic/lab workstations, including printers and peripherals.
3. Administer and secure network infrastructure (pfSense firewall, VPNs, VLANs, NAT, QoS, Wi-Fi), and monitor network performance, uptime, and security events.
4. Manage core network services including IP addressing, DNS, DHCP, and maintain updated network diagrams and system inventories.
5. Operate, patch, and monitor Ubuntu servers hosting systems such as Zimbra mail and OpenMRS (application, web, database, and related services).
6. Plan, implement, and maintain Domain Controller services (Active Directory/LDAP), including GPOs, endpoint joining/migration, and secure authentication.
7. Ensure reliable backups, perform restore tests, maintain disaster recovery runbooks, enforce access controls, and support compliance with data protection and GCP requirements.
8. Support lab and facility systems (temperature monitoring, CCTV/NVR), maintain asset registers, assist in audits, and contribute to continuous improvement initiatives.

Required Qualifications:

1. Diploma in Information Technology/Computer Science or related field (or equivalent experience).
2. Experience in systems/network administration in a production environment will be an added advantage

Desirable Qualities

• Skilled in pfSense management, including firewall rules, VPNS, VLANS, Captive Portal, and high-availability concepts, with strong understanding of networking and security best practice
• Proficient in Ubuntu Server (services, permissions, systemd, hardening, backups) and Windows Server/Active Directory (DNS/DHCP, Group Policy, domain management)
• Experienced with Zimbra email server administration (anti-spam/AV, TLS/DMARC) and OpenMRS on Ubuntu, including Tomcat/Java lifecycle tasks, MySQL/MariaDB operations, logs, and bac
• Capable of developing Bash and Python scripts for automation, system optimization, and routine maintenance Skilled in CCTV/NVR administration, storage management, backup tooling, restore testing, and maintaining disciplined documentation for operational reliability.

Terms of employment: This is a one (1) year contract, renewable subject to availability of funds, with a probation period for the first 3 months.