Reports To: Battery Logistics Officer
Location: Various Locations in Nairobi
Salary: Kes. 35,000 per month
Role Summary:
The Mobile Battery Swap Technician is responsible for providing on-the-go battery swapping services to boda boda riders, delivering fully charged batteries to designated locations based on data-driven insights.
Using Enzi’s tracking system, the technician will ensure riders have access to reliable battery power by exchanging low-charge batteries for fully charged ones efficiently and safely. This role requires excellent customer service skills, attention to detail, punctuality and a strong sense of responsibility, particularly regarding transaction verification and safe battery handling.
Key Responsibilities
Battery Swapping on Location:
- Use Enzi’s data on battery status and traffic patterns to identify high-demand areas.
- Deliver fully charged batteries along a designated route, equipped with a motorbike holding 6 fully charged batteries.
- Facilitate efficient battery swaps, exchanging depleted batteries for fully charged ones in a timely and secure manner.
Payment Verification & Documentation:
- Verify that payment has been completed by the customer on the Enzi app before finalizing the battery swap.
- Ensure that each transaction is accurately documented and logged into the Enzi app.
- Take responsibility for reporting and following up on any issues related to payment verification with the Operations Manager.
Customer Service & Engagement:
- Provide friendly, respectful service to all customers, addressing any questions about the battery swap process.
- Educate riders on proper battery care and provide information on any updates to Enzi’s services.
- Report customer feedback or any operational challenges to the Operations Manager to continuously improve service quality.
Battery Tracking & Management:
- Track battery swaps and conditions, logging each transaction and noting any issues with battery performance.
- Ensure safe handling and storage of batteries during loading, transport, and swap processes in accordance with company guidelines.
Safety Compliance:
- Adhere to all road safety regulations and best practices for safe battery handling during transport and swapping.
- Conduct daily checks on the company motorbike to ensure it is in good working order, promptly reporting any maintenance needs.
Operational Efficiency:
- Optimize route planning with the Operations Manager to maximize coverage and minimize response time to customers.
- Utilize Enzi’s tracking and route planning tools to enhance service efficiency and identify high-demand areas.
Requirements
Education & Experience:
- High school certificate; a certification in customer service or battery/electrical/mechanical technology is a plus.
- Experience in delivery services, customer-facing roles, or logistics is preferred.
Competencies:
- Strong customer service orientation and excellent communication skills.
- Familiarity with digital payment verification or the ability to learn app-based processes.
- Ability to manage time effectively and follow a scheduled route.
- Safety-conscious, responsible approach to motorbike and battery handling.
Other Requirements:
- Valid motorcycle license and clean driving record.
- Ability to lift and handle batteries safely (approximately 26 kg each).
Working Conditions
- Schedule: Full-time, with shifts covering peak hours.
- Travel: Primarily on designated routes in high-demand areas to provide Enzi’s customers with mobile battery swapping.
- Compensation: Monthly salary of Kes. 35,000.
Enzi Motors is an equal opportunity employer. We encourage all qualified candidates to apply and join us in making sustainable e-mobility accessible for everyone in Kenya.
This position is ideal for individuals committed to Enzi’s mission of advancing sustainable energy solutions and providing excellent customer service. If you’re a proactive, responsible individual with a customer-first mindset, we encourage you to apply!
