Internal Sales Executive

Fracht Group Kenya is a leading logistics and freight forwarding company dedicated to providing exceptional services to our clients. We provide comprehensive services to clients across various industries with a focus on innovation, reliability, and customer satisfaction, and are committed to delivering excellence in every aspect of our operations.

POSITION OVERVIEW

We are seeking a proactive and detail-oriented Internal Sales Executive to support our commercial growth. This role is critical in managing client inquiries, preparing competitive quotations, and supporting pricing strategies across air, sea, and ro ad freight. The position works closely with sales, operations, and customer service teams to ensure timely, accurate, and value-driven logistics solutions.

KEY RESPONSIBILITIES

Sales Support & Client Engagement

• Handle inbound sales inquiries and respond to clients promptly and professionally.
• Prepare quotations and proposals in line with company pricing policies.
• Maintain and strengthen relationships with existing clients through proactive follow-ups.

Pricing & Quotation Management

• Develop accurate and competitive freight rates for air, sea, and road shipments.
• Liaise with carriers, agents, and internal teams to obtain optimal pricing.
• Log, track, and systematically follow up on all quotations issued.

Market Intelligence

• Monitor competitor pricing and market trends.
• Provide insights to management on rate movements and customer expectations.

Operational Coordination

• Work closely with operations and customer service teams to support smooth shipment execution.
• Assist in tender submissions and large project pricing exercises.

Reporting & Performance

• Maintain sales, pricing, and quotation tracking reports for management review.
• Monitor quotation conversion rates and identify opportunities for improvement.

Qualifications & Skills

• Bachelor’s degree in Business, Logistics, Supply Chain, or a related field.
• Minimum of 2-3 years’ experience in freight forwarding, logistics, or sales support.
• Strong analytical skills with proficiency in Excel and reporting tools.
• Excellent communication and negotiation skills.
• High attention to detail and ability to manage multiple tasks under tight deadlines.
• A proactive, client-focused team player.

Key Performance Indicators (KPIs)

• Turnaround time on client inquiries and quotations.
• Accuracy and competitiveness of pricing.
• Quotation-to-shipment conversion rate.
• Contribution to gross profit and client retention.
• Quality and timeliness of reports and market intelligence shared.