Reservations & Service Quality Intern

Africa Safari Trips seeks a detail-oriented Reservations & Service Quality Intern to join our Nairobi team. This role is perfect for a recent graduate or final-year student in Tourism, Hospitality, or a related field eager to gain hands-on experience in the dynamic safari industry. This is an excellent opportunity to launch your career with a leading East African safari company!

At Africa Safari Trips, we believe travel is more than destinations: it’s about authentic experiences, deep connections, and memories that transform. From the wild plains of Kenya and South Africa to the jungle trails of Uganda, our expert itineraries bring together wildlife, culture, breathtaking landscapes, and genuine hospitality.

We’re growing our team at Africa Safari Trips, one of East Africa’s leading safari companies. We have the below current openings:

RESERVATIONS & SERVICE QUALITY INTERN IN NAIROBI, KENYA

Key Responsibilities

1. Task & System Support – Assist with managing tasks and updating booking information.
2. Reservations Assistance – Support flight, train, hotel, and guest service bookings.
3. Voucher & Payment Follow-up – Help track vouchers, timelines, and unpaid bookings.
4. Client & Sales Support – Assist in fulfilling client requests and supporting the sales team.
5. Itinerary & Quotations – Support in creating itineraries, checking quotations, and ensuring supplier rates are accurate.
6. Adjustments – Help apply supplements, surcharges, or discounts.
7. Safari Coordination – Assist in briefing tour leaders before departures.

Qualifications

1. Diploma or Degree in Tourism Management, Tour Administration, Hotel Management, Hospitality, or a related field (students in final year may also apply).
2. At least 0-6 months of exposure or internship experience in the travel industry, particularly in reservations or hotel bookings, is an advantage.
3. Strong attention to detail with good organizational and communication skills.