Customer Success Executive (CSE)

Ready to make a real impact on organizations across the globe while building your career? Apply now to become a Customer Success Executive at Indepth Research Institute! Drive client satisfaction, foster long-term collaboration, and be part of a team dedicated to sustainable growth and positive change in Africa. Don’t miss this chance to join a dynamic and innovative environment. Apply Today!

Indepth Research Institute (IRES) is a leading provider of data-driven insights, innovative solutions, and transformative training, empowering organizations across the world to achieve sustainable growth and positive impact.

Indepth Research Institute is looking for a proactive and results-driven Customer Success Executive (CSE) to join our growing commercial team in Nairobi.

This opportunity is ideal for professionals passionate about Customer Success, Account Management, and B2B Relationships, and who thrive in environments where client engagement, retention, and growth drive real organizational impact.

As a Customer Success Executive, you will play a strategic role in managing key client relationships across regional and international markets, ensuring satisfaction, delivering value, and identifying opportunities for long-term collaboration and growth.

You will work closely with decision-makers across sectors while supporting onboarding, engagement, and retention initiatives that strengthen our client success strategy.

We are looking for individuals with strong communication and problem-solving skills, commercial awareness, and hands-on experience with CRM platforms such as HubSpot.

WHAT YOU’LL DO

• Serve as the main point of contact for key clients
• Ensure client satisfaction, retention, and growth
• Conduct onboarding and training sessions
• Address customer inquiries and resolve issues promptly
• Identify upsell and cross-sell opportunities

WHAT WE’RE LOOKKING FOR

• 2+ years in a customer success or account management role
• Proven track record in driving customer satisfaction and retention
• Strong communication and problem-solving skills
• Experience with CRM tools (HubSpot preferred)
• Degree in Business, Marketing, Communications, Procurement, Engineering, Agriculture, GIS, Project Management, Accounting, Finance, or related field. Bachelor’s degree is mandatory

WHY JOIN IRES

• Collaborate with a growth-oriented commercial team dedicated to client success and global impact
• Engage with leading regional and international organizations, making real change in Africa.
• Benefit from world-class professional development and training programs.
• Be part of a dynamic, innovative environment where your contributions are valued.

If you are passionate about building relationships and delivering value to clients, this is an opportunity to take your career forward within a dynamic and growth-focused organization.