Call Centre Agent / Telesales Agent

At Motorspeed Courier and Fulfillment, we’re the engine driving e-commerce, connecting online orders with on-time deliveries. As a Call Centre/Telesales Agent, you’ll be on the front lines, verifying customer orders and ensuring smooth, speedy delivery. You’ll use your excellent communication skills and organizational abilities to manage orders, resolve queries, and work with our dispatch team. Ready to be a part of fast-paced, reliable delivery? Apply now and join the Motorspeed team!

About Us:

Motorspeed Courier and Fulfillment Limited is at the heart of the ecommerce ecosystem. We bridge the gap between a “click” and a “delivery” by ensuring every lead is verified and every package reaches its destination. We pride ourselves on speed, accuracy, and reliability.

The Role:

We are looking for a proactive individual to join our team as a Call Centre/Telesales Agent. You will be the primary point of contact for customers, ensuring their orders are legitimate and coordinating with our dispatch team to guarantee timely delivery.

Key Responsibilities:

Lead Verification: Call and message customers to confirm order details and delivery locations.
Order Management: Update our internal tracking systems with real-time delivery statuses.
Customer Support: Resolve delivery-related queries or issues with a professional and helpful attitude.
Logistics Coordination: Work closely with riders and drivers to optimize delivery routes.
Requirements:

1. Excellent verbal and written communication skills.
2. Strong organizational skills and attention to detail.
3. Ability to work in a fast-paced environment.
4. Proficiency in basic computer tools (Google Sheets, WhatsApp Business, etc.).