Digital Inclusion Internship

About TechnoServe:

At TechnoServe, we believe that everyone deserves the opportunity to build a better life. For over 50 years, we have given smallholder farmers and entrepreneurs the skills, connections, and confidence to lift themselves out of poverty. We leverage the power of markets and the private sector to drive sustainable economic growth that benefits people and the planet. Our unique mix of business solutions, deep knowledge of local contexts, and data-driven insights is helping to fight poverty across Africa, Asia, and Latin America.

TechnoServe staff are local–95% are from the countries in which they work. We put a high premium on collaboration and entrepreneurship. We hold ourselves and each other to the highest standards of integrity and transparency. And we focus on delivering lasting impact in support of our mission.

Program Overview:

Digital Inclusion Intern

Reporting/Supervisor: Market Systems Development and Partnerships Manager

TechnoServe is implementing the 3-year BlueBiz program to equip young people in Kenya’s Blue Economy with skills in enterprise development, financial literacy, and soft skills. The program addresses barriers young men and women face in starting and growing micro-enterprises by tackling challenges like skills development, access to finance, technology, and markets while fostering local leadership.

Operating in Kenya’s five coastal counties (Mombasa, Kwale, Kilifi, Tana River, and Lamu), BlueBiz collaborates with four local partners per county, leveraging their insights to tailor activities. The program will engage local stakeholders, including Community-Based Organizations (CBOs), the private sector, and the government, to create economic opportunities for youth, train local business service providers, and build the capacity of local actors to support sustainable business models.

Job Summary:

The Digital Inclusion Intern will be accountable for the day-to-day management of all digital learning platforms. The role holder will collaborate closely with all project delivery functions to identify systems and processes that can be ‘digitized’ on the program, including application management and curriculum content, training delivery, data collection and monitoring and evaluation, and communication within the program and with local organizations. In addition, the holder will provide advisory support to local organizations on the most effective digital tools to improve the efficiency of their systems. Of prime interest is the holder’s ability to understand how young people in the coastal economy obtain, digest, and act on information, through digital means, and translate this information into measurable behavior change.

Primary Functions & Responsibilities:

1. Digital Content Development Support

•  Assist in drafting and editing simple, easy-to-understand training content for entrepreneurs.
•  Support script writing for digital learning videos and recorded sessions.
•  Help simplify business concepts for low-literacy audiences.
•  Translate or adapt content into clear, practical language (including Swahili where necessary).

2.  Learning Management System (TalentLMS) Administration Support

•  Upload the training materials to the LMS.
•  Format quizzes, assignments, and learning modules.
•  Support learner enrollment and basic troubleshooting.
•  Track learner progress and prepare simple participation reports.

3. Chatbot & AI Support

•  Assist in organizing and cleaning training data for chatbot improvement.
•  Test chatbot flows and identify gaps or confusing responses.
•  Support updating FAQs and business guidance information.
•  Document user feedback and recommend improvements.

4. Research & Digital Innovation

•  Conduct research on digital tools, AI solutions, and e-learning trends relevant to youth entrepreneurship.
•  Support analysis on how participants are using digital tools and AI.
•  Benchmark simple digital engagement strategies used by similar programs.

5. Communication & Digital Engagement

•  Support preparation of digital communication materials (simple guides, infographics, one-pagers).
•  Assist in organizing webinars, digital info sessions, or online campaigns.
•  Help prepare summaries and reports from digital learning activities.

6. Administrative & Coordination Support

•  Support scheduling, documentation, and follow-up on digital learning activities.
•  Assist in maintaining organised digital folders and training records.
•  Provide logistical support during digital trainings or pilot testing sessions

Required Skills and Qualifications:

•  Bachelor’s degree in a relevant field (e.g., BBIT, computer science, informatics, digital marketing, e-commerce, or similar)
• At least 6 months of relevant experience. Willingness to work in a dynamic work environment
•  Ability to measure and produce regular digital reports to influence the digital strategy and enhance beneficiaries’ learning.
• Practical knowledge of e-learning, web, social media platforms, and digital advertising analytics, including an understanding of how digital platforms can be best leveraged to meet business needs
• Ability to measure and produce regular digital reports to influence the digital strategy and enhance participants’ learning.
• Applicants should be quick learners who enjoy staying up to date with digital trends
•  Strong interpersonal, communication, and project management skills, and the ability to interact with internal and external clients.
•  Interest in AI, chatbots, and digital innovation, championing digital innovation, AI adoption, and technology-driven problem-solving across programs.
•  Comfortable using Google Workspace and learning new digital tools.
•  Passion for youth empowerment and entrepreneurship.
•  Please attach a portfolio of your previous work experience.

Required Languages: Excellent oral, written, and interpersonal skills, including fluency in English and Kiswahili.

Travel: Travel up to 30 % to Kwale, Tana River, Lamu, Kilifi, and Nairobi.

We encourage all qualified individuals who share TechnoServe’s vision of improving the lives of others through proven business solutions to apply.