Customer Care Assistant

Hazina Sacco is hiring a Customer Care Assistant in Nairobi. You will be the voice of our members, implementing our service charter, and ensuring a positive front office experience. Duties include managing inquiries, handling complaints, and supporting member retention strategies. If you have a degree in a relevant field, a passion for customer service, and strong communication skills, we encourage you to apply. Submit your application to join our growing team.

Hazina Sacco Society are a fast-growing National SACCO with a country-wide membership from Government Ministries and Parastatals, private organizations and individuals.

Hazina Sacco Society wishes to recruit for the following positions: –

CUSTOMER CARE ASSISTANT-1 POST

Minimum Requirements

• Bachelor’s Degree in Public Relations / Communications or Business Management
• Two (2) years experience in a busy organization
• Basic accounting knowledge and experience in digital / social media marketing is an added advantage

Duties & responsibilities

• Implementing the Society’s Customer Service Charter.
• Offer the voice of the customer to guide in marketing strategy, product improvement and member interaction improvement.
• Assist in developing and implementing member Retention Strategies that run throughout the year
• Provide formal advisory perspectives to ensure the organization is customer centric.
• Ensure an orderly and organized front office
• Handle telephone operating duties
• Provide feedback to the organization on all customer concerns.
• Ensure prompt dispatch of documents received at the reception to other departments for action.
• Handle the customer complaints & compliments register

Job Competencies

• Excellent communication skills.
• Basic SACCO product awareness.
• Good interpersonal skills
• Passion for customer service