Customer Service Reprsentative

PeopleLink Consultants Ltd is hiring a CUSTOMER SERVICE REPRSENTATIVE

Responsibilities

• Manage, process, and track customer and distributor orders from initial placement through to successful delivery.
• Resolve customer complaints, product inquiries, and delivery discrepancies efficiently and professionally.
• Collaborate closely with warehousing, logistics, and sales teams to ensure accurate product dispatch timelines.
• Maintain up-to-date, accurate customer profiles, order histories, and feedback logs within the database.
• Build and nurture strong, long-term operational relationships with key accounts and distributors to encourage repeat business.

Requirements

1. 1 to 2 years of proven experience in a customer service, client relations, or operations support role.
2. Direct experience working within the FMCG (Fast-Moving Consumer Goods) or Manufacturing industry is strictly required.
3. Excellent verbal and written communication skills with a professional, customer-first attitude.
4. Proficiency in MS Office Suite (particularly Excel) and familiarity with order management or ERP systems.
5. Strong multi-tasking and conflict-resolution abilities under high-volume, fast-paced conditions.
6. Diploma or Bachelor’s degree in Business Administration, Public Relations, Communications, or a related field.