Overview
- Experience: Not Specified
- Min. Education level: Diploma
- Specialism: Business Studies / Customer Relations
- Deadline: Monday, June 15, 2026
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Vacancy Description
Kilimall, a major East African e-commerce marketplace, is hiring for a Customer Service role in Nairobi.
(STARTING DATE: IMMEDIATELY)
Job responsibilities:
- Manage and respond to live chat inquiries and support tickets.
- Handle inbound and outbound customer calls
- Provide customer support through chat channels, ensuring timely and accurate responses.
- WhatsApp chats as well Us making
- Customer issue follow up and inquiries to ensure prompt resolution.
- Attaining the required Customer satisfaction rate.
- Attain daily clearance and response rate below 3min
Requirements:
- Typing speed of 40 words per Minute
- Degree or diploma in a Business-related Course
- Experience in a similar role
- Good Customer Service Skills
- Good communication skills
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